Bandwidth has concluded its investigation of this issue and determined that between 07:01 UTC and 11:23 UTC on September 23, 2026, Messaging Insights dashboards did not display data for customers.

Due to the limited scope of impact, Bandwidth is closing this incident and this will be the extent of the information we will provide for this issue. If you have any questions, please contact us through the Bandwidth support portal.

We are grateful you have entrusted Bandwidth as your communication partner and we are sorry if this issue resulted in any disruption to your services.